Frequently Asked Questions PIP

Can I record my consultation?

It is possible for you to audio record your consultation. There are certain requirements that DWP have set for the audio recording of consultations, which have been listed below:

• You can request to audio record your consultation by calling our Customer Service Centre, but you will need to provide your own equipment.

• Inform us beforehand that you wish to record your consultation, which can be done by calling our Customer Service Centre. Please let us know as soon as possible, as we may not be able to accept requests made on the day of your consultation.

• Your recording equipment must be able to produce two identical copies of the recording at the end of the consultation, either in audio cassette or CD format. You will need to give one copy of the recording to the Health Professional undertaking your consultation, at the end of the consultation. Devices like PCs, laptops, tablets, smartphones or MP3 players are not acceptable recording devices.

• You will need to sign an agreement that sets out what you are and are not allowed to do with the recording.

We will keep our copy of the recording securely for a maximum of 14 months. After that time, we will destroy it. We don’t normally pass the recordings onto DWP and they do not use it when deciding on your entitlement and award of PIP.

It is also useful to note that if you try to record the consultation without contacting us before hand and agreeing with the requirements set out above then your consultation may be stopped and we may have to pass your case back to DWP.

< Back to FAQs