Accessibility
We have made every effort to make our website accessible and easy to use for everyone, no matter what your choice of browser, and whether or not you have any disabilities.
We are constantly trying to improve the accessibility of all of our sites and to meet the W3C Web Content Accessibility Guidelines (WCAG 2.0) Priorities 1 and 2.
We offer these accessibility features on our site:
- a visible skip to content link to help screen reader and keyboard users access content quickly at the top of every page
- a comprehensive sitemap
- resizable text
Our main aim is to create a website that is both accessible and useable for end users.
Accessibility Access Keys
| Key | Action |
| S | Skip navigation |
| 1 | Homepage |
| 2 | What's new (News section) |
| 3 | Site map |
| 5 | Frequently asked questions (Claimants section) |
| 7 | Complaints procedure (contact us page) |
| 8 | Terms and conditions |
| 9 | Feedback form (contact us page) |
| 0 | Access key information (this page) |
| P | Personal Independence Payment (PIP) |
To find out what access key combinations you can use please visit Wikipedia's Access Key page
Accessibility limitations
Some of the content and applications has been provided by third parties may not be fully accessible. These may include:
- Adobe PDF downloadable documents (requires Acrobat Reader (new window))
- Microsoft Word, Excel and PowerPoint downloadable documents
- Google Maps
Websites are constantly evolving and whilst we make every effort to be accessible it is possible that we have missed something.
If you encounter any accessibility issues or you need alternative versions of our downloadable documents (such as plain text or Braille) please contact [email protected].
Our Communications
Contact Us
PIP Customer Service:
PIP Appointment line & Customer Service - click here
Email: PIP Customer Service
ESA Claimants
Further information