Comments, complaints and suggestions about your Personal Independence Payment (PIP) assessment

Comments, complaints and suggestions about your Personal Independence Payment (PIP) assessment

The following information can also be found within the comments, complaints and suggestions booklet (PIP), which can be picked up in any of the consultation centres.

Our role in your PIP claim

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After the Assessment

What to do if you feel the decision on your claim is incorrect

Comments, complaints and suggestions about our service

What to do if you are unhappy with your assessment

How can you contact us?

> Postal Address: Customer Relations Manager, Atos Healthcare, PO Box 1006, Stockton-on-Tees, TS19 1UL
> You can contact our Customer Service Centre via our website.
> Or you can email us: PIP-customerservice@atos.net

Who to ask for help if you want to make a complaint

> A friend or family member
> Citizens Advice
> Welfare Rights Workers

Our response to your complaint

What to do if you are dissatisfied with our response to your complaint

What to do if you want an independent review of your complaint

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Our Communications

Mobile Phone Contact Us

PIP Customer Service:
PIP Appointment line & Customer Service - click here
Email: PIP Customer Service

ESA Claimants
Further information

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