Our aim is to make your visit to the consultation centre as comfortable as possible. On arrival you will be greeted by a receptionist who will be able to answer questions you may have about your consultation. The receptionist will ask you to provide proof of your identity, your arrival will be recorded on our computer system, and we will offer you a travel expense claim form.
The consultation will be conducted by one of our Health Professionals, who is trained in disability assessments, and will be able to assess the impact of your health condition or disability on daily life. You will be treated with dignity and respect throughout the consultation.
The Health Professional will have reviewed your How Your Disability Affects You form before your consultation, and any supporting evidence you have provided before your appointment.
You will be encouraged to discuss a range of topics that relate to your daily life. The Health Professional will make a record of your discussion during the consultation, which you will be able to view.
The consultation will not be a full physical examination or an attempt to diagnose your medical symptoms. It will focus on how your life is affected by the challenges you face as a result of your health condition or disability. Each person is different and will be treated as an individual.
Any physical examination that may be required will only involve you performing simple movements relative to your condition and within your abilities. You will not be asked to do anything that will cause you discomfort. This examination may also include a Mental Function Assessment which will be tailored to your individual situation. The Health Professional may also be able to see some of the difficulties that you have with certain tasks during the time you spend together, which can add further value to the report.
You might wish to make notes during your consultation. We are not required to take a copy of these for the DWP, nor do we need a copy of them. We ask that you retain the notes for your personal use only.
It is possible for you to audio record your consultation. There are certain requirements that DWP have set for the audio recording of consultations, which have been listed below:
We will keep our copy of the recording securely for a maximum of 14 months. After that time, we will destroy it. We don’t normally pass the recordings onto DWP and they do not use it when deciding on your entitlement and award of PIP.
It is also useful to note that if you try to record the consultation without contacting us before hand and agreeing with the requirements set out above then your consultation may be stopped and we may have to pass your case back to DWP.
We ask that you arrive on time for your consultation and we will see you as promptly as we can. There is no set duration for consultations because we treat all claimants individually and we recognise that people have differing needs according to their health conditions or disabilities and the impact of these on their daily lives. Typically, consultations last up to 60 minutes.
Our Health Professionals are highly skilled and trained to accurately assess the impact of health conditions and disabilities on your daily life, using DWP criteria. They come from NHS organisations, hospitals and other health backgrounds, so they have experience working with people in all kinds of complex and challenging circumstances.
See also: Who performs your assessmement
PIP Customer Service:
PIP Appointment line & Customer Service - click here
Email: PIP Customer Service