6th Floor, Cresta House, Alma Street, Luton, Bedfordshire, LU1 2PU
Note: This centre is not used for PIP consultations. Click this link for PIP consultation centres used by us
Please refer to your appointment letter for more information
Car: Luton can be reached from junctions 10 or 11 of the M1. Cresta House is located in Alma Street, close to the Mall Shopping Centre and the Galaxy Centre in Luton town centre. There are several car parks in the town centre, including the nearby Old Court House car park in Dunstable Place and the Crawley Road car park, both approximately five minutes’ walk away. Alternatively, there are several pay and display parking bays on Alma Street available free to blue badge holders.
Bus: A development programme is currently in place to modernise Luton town centre and construct the Luton to Dunstable Busway. These works affect daily bus services into Luton, with most services currently terminating in Church Street or in St. Mary’s Road. The National Express service terminates outside the Galaxy centre. For details of bus services, please call Traveline on 0871 200 2233 or visit www.traveline.org.uk.
Please note that this assessment facility is located on the SIXTH floor. The assessment centre can be accessed by lift but if an emergency evacuation of the building is required, such as a fire alarm, the lift cannot be used. There are 126 steps to the ground floor.
If you think that you would have difficulty going down the stairs in the event of an emergency or would need assistance from another person, please ring the Appointments Helpdesk number on your appointment letter before your appointment date so we can ensure that we provide support for you on the day.
There is no parking at the assessment centre but there is a public car park nearby.
PIP Customer Service:
PIP Appointment line & Customer Service - click here
Email: PIP Customer Service
WCA Customer Service:
|Call:||0800 2888 777|
|Email:||WCA Customer Service|