Frequently Asked Questions

The Doctor, Nurse or Physiotherapist conducting your assessment

In order to carry out assessments of benefit claims, all health care professionals must complete a recognised and specially designed training course and must be approved by the DWP Chief Medical Adviser.

If you would prefer to be seen by a health care professional of the same sex, you can indicate this in your questionnaire or call our Contact Centre on 0800 2888 777 for ESA assessments – for all other allowances and benefits please call the number on your appointment letter.  Whenever possible, we try to meet all requests for a health care professional of the same sex.

Please be assured that all health care professionals have a duty and obligation to their professional code of practice to behave in a professional and appropriate manner whilst carrying out assessments.

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