The Doctor, Nurse or Physiotherapist conducting your assessment
In order to carry out assessments of benefit claims, all health care professionals must complete a recognised and specially designed training course and must be approved by the DWP Chief Medical Adviser.
If you would prefer to be seen by a health care professional of the same sex, you can indicate this in your questionnaire or call our Contact Centre on 0800 2888 777 for ESA assessments – for all other allowances and benefits please call the number on your appointment letter. Whenever possible, we try to meet all requests for a health care professional of the same sex.
Please be assured that all health care professionals have a duty and obligation to their professional code of practice to behave in a professional and appropriate manner whilst carrying out assessments.
PIP Customer Service:
PIP Appointment line & Customer Service - click here
Email: PIP Customer Service
ESA/WCA Customer Service:
|Call:||0800 2888 777|
|Email:||WCA Customer Service|
Sales Enquiries - Click here