Atos Healthcare Claimants

ESA Claimants

Atos Healthcare carries out disability assessments on behalf of the Department for Work and Pensions (DWP). If you are claiming benefits as a result of a disability or injury, you may be required by the DWP to have an assessment with a qualified health care professional as part of your claim process.   Atos Healthcare conducts disability assessments, using criteria set out by government, and provides the DWP with independent advice which is used by a DWP Decision Maker, along with any other information they have received, to decide on your entitlement to benefit. 

These benefits include: Employment Support Allowance, Disability Living Allowance, and Industrial Injuries Disablement Benefit.  We also conduct assessments for Veterans UK.  

Assessment Centre Locations
People making claims - Frequently Asked Questions
Information for Claimants Claimants FAQ

Find the details of your assessment centre

Answers to key questions for people making claims

 We do not decide your entitlement

We cannot give you advice or provide an opinion on the outcome of your claim. Our role is to carry out an assessment and provide this to the DWP in the form of a report.  The DWP Decision Maker may use other information when considering your entitlement to benefit.  We are not usually informed of the outcome of individual decisions and we have no targets related to decisions made.

Further Information

To discuss your appointment or to rearrange your appointment for a:

Work Capability Assessment – call 0800 2888777

Other disability assessments – call the Atos Healthcare number on your appointment letter

If your enquiry is about an Assessment Centre and how to find us please click on the link: Assessment Centre

If you have a suggestion, further enquiry or wish to provide us with feedback or make a complaint about our service please email:

For more information on this please visit our page on providing feedback

Data Protection:  Please note, if your enquiry is on behalf of someone making a claim, and you are not appointed to act for them by the Department for Work and Pensions, we will need their signed agreement to communicate with you


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PIP Customer Service:
PIP Appointment line & Customer Service - click here
Email: PIP Customer Service

WCA Customer Service:

Call: 0800 2888 777
Email: WCA Customer Service

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